Frequently Asked Questions from Veterans

How can I contact the Department of Veterans Affairs?
What's the difference between disability compensation and disability pension?
What are the types of VA claims?
How do I get a VA Home Loan?
Who is eligible for a VA Home Loan?
How do I get a copy of my military records?
What do I do if my records were destroyed in the 1973 fire?
How can I get replacement medals?
How else can I obtain assistance with veterans questions?

How can I contact the Department of Veterans Affairs?

The VA has toll free numbers for the convenience of veterans and dependents.

Benefits Information 1-800-827-1000
Life Insurance 1-800-669-8477
Debt Management 1-800-827-0648
Mammography Hotline 1-888-492-7844
Tele. Dev. for Deaf (TDD) 1-800-829-4833
CHAMPVA 1-800-733-8387
Headstones/Markers 1-800-697-6947
Gulf War Helpline 1-800-749-8387
Sexual Trauma Hotline 1-800-827-1000

Or via the web at:
http://www.va.gov/

See also, applying for benefits online at:
VONAPP (Veterans OnLine Applications)

What's the difference between disability compensation and disability pension?

Disability Compensation: A monthly monetary benefit paid to veterans who are disabled by injury or disease incurred in or aggravated during military service.

Disability Pension: A monetary benefit paid to veterans of a period of war who are permanently and totally disabled for reasons not the result of their own willful misconduct and not related to their military service. This benefit is income-dependent.

What are the types of VA claims?

There are Four Types of claims:

Original Claim: The very first claim for disability benefits (compensation or pension) filed by a veteran. All original claims must be filed on VA Form 21-526.
Claim for increase: A claim for increased compensation for a disability already found to be service-connected.
New Claim: A claim for compensation for a disability not part of the original claim. Also known as a supplemental claim.
Reopened Claim: A claim asking for reconsideration of an issue previously considered and finally disallowed by VA (after more than one year has passed).

The type of claim determines how much development is required by VA and/or the nature of the supporting evidence the veteran must submit in support of the claim. The processing time for a claim varies depending on the type of claim and the supporting evidence provided by the veteran.

How do I get a VA Home Loan?

There are 5 steps to get a VA Home Loan:

Apply for a Certificate of Eligibility. A Veteran who doesn't have a certificate can obtain one by making application on VA Form 26-1880, Request for Determination of Eligibility and Available Loan Guaranty Entitlement, to the local VA office.
Department of Veterans Affairs
VA Regional Office
One Federal Drive Bldg., Ft. Snelling
St. Paul, MN 55111-4050
Email: stpaul.query@vba.va.gov
Website: homeloans.va.gov
Decide on a home the buyer wants to buy and sign a purchase agreement.
Order an appraisal from VA. (This is usually done by lender.)
Apply to a mortgage lender for the loan. While the appraisal is being done, the lender can be gathering credit and income information. If the lender is authorized by the VA to do automatic processing, upon receipt of the appraised value determination, the loan can be approved and closed without waiting for VA review of the credit application. For loans that must first be approved by VA, the lender will send the application to the local VA office, which will notify the lender of its decision.
Close of loan and you move in!

Who is eligible for a VA Home Loan?

Veterans with active duty service, that was not dishonorable, during World War II and later periods are eligible for VA loan benefits. WWII, Korean conflict, and Vietnam era veterans must have at least 90 days service.

Veterans with service only during peacetime periods and active duty military personnel must have had more than 180 days active duty service.

Veterans of enlisted service which began after September 7, 1980, or officers with service beginning after October 16, 1981, must in most cases have served at least 2 years.

Persian Gulf conflict reservists and National Guard members who were activate on or after August 2, 1990, and served at least 90 days with an honorable discharge are eligible.

Members of the Select Reserve, including National Guard, who are not otherwise eligible and who have completed 6 years of service and have been honorably discharged or have completed 6 years of service and are still serving may be eligible. The expanded eligibility for Reserves and National Guard individuals will expire in October, 2003.

Call the VA toll free at 1-888-487-1970 for further information on eligibility.

How do I get a copy of my military records?

You can obtain your own military personnel and medical records by filling out "Standard Form 180" which is available for you to print out at the National Archives and Records Administration website: http://www.nara.gov/regional/mpr.html

Mail "Standard Form 180" to:
National Personnel Records Center
Military Personnel Records
9700 Page Avenue
St. Louis, MO 63132-5100

You may also contact your County Veterans Service Officer for assistance in completing any forms for veterans services. He or she can help you get the most efficient service from the Department of Veterans Affairs. Find out who your County Veterans Service Officer is at the following State of Minnesota website: http://www.mdva.state.mn.us/cvsolist.html

What do I do if my records were destroyed in the 1973 fire?

You may contact the National Personnel Records Center at
National Personnel Records Center
9700 Page Avenue
St. Louis, Missouri 63132-5100

How can I get replacement medals?

You can request replacement for lost or stolen medals by contacting the appropriate agency for your military branch and time in service. Their addresses can be found at the following website along with information to help you determine how to make contact.

All requests must be completed in writing.

For more information, see:
http://www.nara.gov/regional/mprawr.html